Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from quloro. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items may be returned within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please review product descriptions carefully before purchasing.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (617) 968-5345. You will receive instructions on how and where to send your item.

Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (617) 968-5345and provide details of the product you would like to exchange.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (617) 968-5345
• Address: 7388 Northwest Sunset Lane, Boston, Massachusetts 01753, United States

Policy Changes

quloro reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.